FAQ

Frequently Asked Questions by our valued customers.

Do you ship to my country?

  • Most probably yes. We ship worldwide to most countries and major cities. Ie. United States, Canada, Australia, United Kingdom, France, Germany, Singapore, New Zealand, Hong Kong, Taiwan, Malaysia, Indonesia, Philippines, Thailand and so on.

What are the delivery charges for my orders?

  • The delivery fees vary depending on the destination country. The delivery fees will be displayed on the checkout page.

Which payment methods are accepted?

  • Customers can pay for the items via Paypal. You can still pay for the items even if you do not have an existing Paypal account.

How long will delivery take?

  • Delivery period varies depending on the destination country. Generally, shipments to United States and Asia will take around 1 week, and 2 weeks to other parts of the world.

How secure is shopping in the Online Shop? Is my data protected?

  • We are serious about protecting our customers information. Cosmestore.online does not disclose customer information to any unauthorized entity. The checkout and account pages are secured ‘HTTPS’.

What exactly happens after ordering?

  • Upon completion of an order, we will promptly process your order and update the status accordingly. You may view the status of your order in your account page. In general, most orders are shipped within 48 hours from the time of purchase.

Do I receive an invoice for my order?

  • Yes, an order invoice will be sent to your registered email address upon completion of every order. You may view the order status by logging in to your account.